Testimonials

Question : How do you feel that we could improve our service to clients in the future?

From the service you have provided me, no improvement is required, and thank Roger for me!
Mr N Beers

Nothing at all: You were great!
Mr White & Miss McKenna

Excellent service throughout
Kim O’ Reilly

There’s not much to be improved! Excellent service, fast, efficient, responsive and proactive – plus a bit of ‘Humour thrown in’, which is essential. Well done!
Lisa Blair

Just continue to offer a good service, like you already do. We both are more than happy with all the help and support your company has offered us.
K Clements & H Stanley

Del, Thank You so much for all your help and advice, we really appreciate it. Our ‘New Home’ is fantastic.
Hannah & Phil Batham

Mr A Collins and staff – I would like to thank you for your advice and support over the last few months. Thank you again.
Oma, Paul, Zane & Clark Charles

Andrew Jane was very helpful, friendly and efficient, as always. Thank you Andrew!
Mr & Mrs Selvadurai

We think Roger is brilliant – no improvements required.
Mr & Mrs Beadsworth

Very happy with the service received.
Mr J McGuire

Marie was lovely and very efficient, a credit to James Ryan Thornhill
Mr Hugh Jarvis

I think you representative provided a first class service and was a pleasure to deal with and very helpful, thank you.
P Cooper

High quality service, personal and friendly with named contact who pursued completion of remortgage vigorously and effectively. Many thanks.
Martin Slattery 10/08/06

You can’t improve your service. Impressed from start to finish. Friendly, courteous and helpful.
Ingrid Young 15/08/06

Can’t improve – first class.
J Exton 22/08/06

I think its already as good as it can be!
Mr F.B. Johnson 23/08/06

I can not think of any way you could improve your service. Thank you
Geoffrey Dixon 21/09/06

Your service has been very good and helpful for anything we have asked about over the years!
Mr & Mrs Litchfield 11/10/06

We are very happy with the professional and efficient service provided and would always use one of your services when seeking financial advice
Robert & Claire Wadey 11/10/06

Please pass on “Special Thanks” to Jim Hinchley for his very professional help and advice
Julie Taylor 30/10/06

I would like to thank Jim for his helpful and efficient advice
Mrs Olive Howard 13/12/06

Excellent proactive customer service, Professionally delivered. We felt like ‘people’ throughout the process
Mr & Mrs Anthony 20/12/06

Job well done, Very Happy
Eddie Granger 20/12/06

Chris was extremely helpful and made the whole process a lot less stressful than it would have been – Many Thanks !
Corinne Gale 10.01.07

Excellent Admin Team
Mr & Mrs Latham Marr 10/01/07

Thank you Del & Paul for all of your help
Gary Stevenson and Gemma Atkinson 10/01/07

Great Service!
Simon Henderson 20/01/07

I have been very impressed with your kind, courteous and prompt help in all our dealings. Many Thanks
Chris Healy 26/02/07

The service I receive from JRT is excellent, and has been for a number of years
Neal Kirkup 28/02/07

As efficient, helpful and informative as ever – can’t think of any improvements
Kate McClelland 07/03/07

Very Good service all round
Claire Conwell 08/03/07

Very efficient (and friendly) professional service. Thank you.
Michael Hedge 26/04/07

We felt we were provided with a good service. We were dealt with efficiently and in a pleasant manner.
G & P Haines 17/05/07

Very good – Jim very helpful
F. McFarlane 23/05/07

The whole process was fantastic from start to finish, Paul Rudd was especially great, Without all his help and advice I might have gone mad. Thank you very much.
G. Parnell 23/05/07

Thank you very much for all your help with the problems we had sorting out the gifted deposit. Special Thanks as well to Lyndus
F & M Hughes

Thanks a million Jackie and please Thank Jim again for me. Don’t know where I’d be without the guy – he really knows his stuff.
Paulette Cooper (01/06/07)

Thank you to Andrew Collins for his advice and time. Very impressed with his professionalism and that of James Ryan Thornhill.
Mr Bilson 06/06/07

We have used Jim Hinchley (James Ryan Thornhill) for a number of years. He has become part of our financial planning for the future and we would not use anyone else.
B Jones & P Dawson 11/07/07

Very helpful, approachable and friendly service, would definitely recommend. Thank you Roger.
Georgina Webster 12/07/07

Excellent Service
Ben & Victoria Openshaw 01/08/07

Excellent service once again & Have passed your details to a few of our friends.
A Williamson & L Seymour 01/08/07

Fast and professional service
R & K Wood 08/08/07

Thank you very much for making this experience as ‘pain free as possible – Options well explained - Thanks’.
Beatrice & Tim Bullock 09/08/07

Excellent service at all times, we found no need for improvement.
J & S Griffiths 29/08/07

Just a quick note to say a big thank you to you both for all of your help in sorting out our re-mortgage , the assistance , help and communication from you both has been fantastic and we could not have asked for better service and will not hesitate in using your company again or indeed recommending your services to family or friends.
David & Tracy Marksman 24/10/07

Very reliable and open & honest, would recommend to anyone!! Thanks Del.
N. Dempsey 03/12/07

Thank you for the rapid response on the start up of our companies combined liability insurance. We would also like to take this opportunity to say what a breath of fresh air it has been dealing with a company that doesn’t need to be chased up every two minutes. It has been very pleasurable dealing with you and we hope to continue doing business for many years to come.
Donna Chapman (Chapman Security Services Ltd, Nottingham) 05/01/08

We already have recommended you, and will continue to do so, Thank you to Keith Dyer & all.
Robert & Dianne Lilliman 28/01/08

Always very helpful and pleasant on the phone
Mr D Richards 21/02/2008

Thank you for making a stressful job easy. Will certainly recommend.
Lisa Daws 22/02/2008

The service and speed received for our application was exceptional.
Darren & Ruth Farnsworth

Excellent service, advice & results! Thank you.
Keith & Patricia Jacobs 03/03/2008

Very friendly, Helpful and kind. Thanks.
Mrs Yvonne Bell 05/03/2008

Please convey our grateful Thanks to Jim Hinchley for the thorough and professional way our remortgage was handled, and in such a speedy efficient manner.
W & M Tucker 10/03/2008

Outstanding, Went out of their way to do their best for me. I will definitely contact you again when needed. Thank you for everything Del.
Julie Bracken 12/03/2008

No problems with the service over the years
Mr J W Harrison 12/03/2008

An helpful and efficient company. Good at handling people and their business.
Mr Stuart Pryor 26/03/2008

Fantastic guidance – It made for one less thing to worry about! Thanks.
L Brown & D Brown 31/03/2008

Thanks Jim and team. We love our home.
Neil & Natasha Whittaker 16/04/2008

Roger as always is a star! Thank you to you and your team for all your help.
Jason & Vanessa Beadsworth 16/04/2008

Very good friendly service and Always well looked after
Mr D Smalley 16/04/2008

Many Thanks to Andrew Collins! Not only qualified but, reassuring, approachable and loyal. A credit to you all. Will be in touch after completion date in Spain.
Michael & Barbara Simpson 18/04/2008

Excellent and friendly service. Always got back to me when they said they would.
M & K Potter 23/04/2008

Very pleased with your service, Excellent Communication.
Mr Spencer Houghton 23/04/2008

Top service every time.
Mr J Haynes 15/05/2008

A thoroughly professional but friendly company to deal with. 10/10.
Mr Graham Fowell 19/05/2008

I found the staff very helpful and policy arrived the next day (Change of Address).
Moira Dupre 21/05/2008

Roger has proved to be an excellent F.A. Professional, efficient and friendly. Will always use his services in the future.
Mr D Cunningham 22/05/2008

Very Good Service. No complaints at all!
Mr J Arnold 12/06/2008

Thank you very much for helping us at the last minute!
Daisy May Throup 18/06/2008

‘Exemplo Ducemus’ = By Example; We Lead!
Mr Makinson 19/06/2008

Overall satisfied with the level of service provided in a prompt and timely manner
Patrick Fitzgerald 23/06/2008

Roger was helpful all the way through the transfers, Particular Thanks to Rachel.
Derek Bend 03/07/2008

Thoroughly investigated my query and got back to me the same day.
Daylum Ltd 03/07/2008

Both my son and I are very satisfied with the service we have received.
Jean Girton 11/07/2008

Great Service (As Usual!!)
John & Susan Barber 18/07/2008

Always been satisfied with the service so far
Mrs D Humphries 21/07/2008

All staff are Fantastic, Helpful and very pleasant.
Mrs Brenda Thompson 23/07/2008

Very happy with the service received from Roger and the team
Tyrone & Adam Mills 07/08/2008

I am extremely pleased with the advice, help and guidance I have received from Colin for the last 28 years and look forward to continuing to receive the same, going forward.
Marcus Harris 07/08/2008

Sean – Thank you for your help and time.
Brian Smith 21/08/2008

Have found James Ryan Thornhill Excellent and Many Thanks particularly go to Roger Smith for all his help in securing my mortgage. I will highly recommend yourselves to my family and friends. Many Thanks again!
Shelly Andries 28/08/2008

Thanks Del for your help and advice
Mr & Mrs Foster 18/09/2008

Continuity of Insurance with your company speaks for its self
Mr J Viles 19/09/2008

I have been very grateful for the advice and expertise of your advisers while remortgaging my house. Thank you very much.
Helen Collier Oct 08

All transactions have been dealt with without any problems and courteously. Thank you.
Mr J R Harris Oct 08

Excellent service from Donna – Thank you!
Mr V M Roberts Oct 08

I do find you very efficient and sensibly competitive. Thanks.
Mr C Healy Oct 08

Contact with Mr R Bright excellent throughout
Mr Wootton Oct 08

Corrina has been excellent through a very lengthy process – thank you
Carla Robertson Nov 08

Del always kept us informed & really helped us out when we needed it.
Andre & Gemma Chapman Nov 08

'We are completely satisfied with our insurance'.
Mr C Rowe Nov 08

"As a long term client of your company, I am very confident of receiving good service from you."
Mrs Jenkins Nov 08

I have recommended you to other people with insurance needs'
Miss D Macnee Nov 08

Sam Cramp and Gemma Johnson are always exceptionally helpful'.
Mr & Mrs Henson Nov 08

'I have been very happy with all contacts I have made with your staff. I look forward to doing more business with you'
Mr Fred E Price Nov 08

'Sadly my vehicle has been written off and it will not be replaced as I am too old (94). I would recommend you to anyone’
Lt Col.F Higgins Nov 08

‘Thank you for your services over the years'.
Mrs Cowlishaw Dec 08

'Really love your firm and your staff. You are brilliant'.
Mrs Mulrenan Dec 08

Over the past two weeks I have been dealing with Corrina in respect of a mortgage for a property which I own which is let out. As we all appreciate during this period of unrest within the finance sector things are not as settled as they once where. Today I have been informed that a mortgage offer has been received. At all times during this process I have been handled in a professional manner and kept up to date of the situation. In this day and age it is very easy to moan but I also feel that it is very important to credit people when you have received a service of very high quality which has been the case.

So thanks Corrina, and James Ryan Thornhill who I would recommend without hesitation.
Russell Branston Dec 08

Very Satisfied, Thank you
Mr J Williams Dec 08

Always willing to discuss and suggest various issues that arise'
Mr Huffer Dec 08

Keep up the good work
Mr J Harrision Dec 2008

Many Thanks for your help throughout Paul
Mr S Brandreth Dec 08

Truly - No problem
Mr R Pervezer Dec 08

I am well satisfied with the service I receive for my car insurance, and my buildings and contents cover.
Mr R Petchell Dec 08

Very pleased with the £100 saving on the Insurance premium
Mr Brian Pugh Jan 09

Good Start to what should be a long & steady process
Mr K Bird Feb 09

Very good service as always. Many thanks to Del & the team for all their work
Mr P & Mrs E Mills Feb 09

1st Class Service
Mr R Kinsley Apr 2009

Very Sympathetic to our circumstances & thorough in his choice of schemes for suitability. People Focused. Nothing seems too much trouble. Pleasant, reassuring & very amenable, feel you can trust him (Steve Green)
Mr G B Bentley April 09

I Don’t know what work you had to do - but everything went through satisfactory
Mr P Pyefinch May 09

Jim couldn’t have been more helpful, wish we had come to you initially
Mr R Jensen & Miss C Allen June 09

Friendly service, flexible & accommodating with appointments & explanation
Mr J A Daly July 09

Excellent all round & a big thank you to Jim Hinchley
Carl Parker & Joanne Royston Aug 09

Excellent Service from Jim (Hinchley)
Mr F Wray August 2009

Steve (Green) goes over and above his duties as IFA. He really does put my best interests first, this is refreshing nowadays
Mr M Toone August 2009

Very helpful and Smooth Transaction. Would recommend to others!!!
J. Smith Sep 2009

Thank you for your assistance in 2009, hoping you all have a Haapy New Year. See you in 2010
R and P Lakin Sep 2009

A first class job done by a first class team! Christine and I cannot thank you enough for what you have done for us. Your potential customers may call me or email me if they wish
J Minns Sep 2009

Steve always leaves us feeling happy and confident that your firm is doing their best with our money. Thanks
Tina Fisher Sep 2009

We would have no hesitation in recommending you to anyone else and thank you for all your help, you made it easy for us
Platts and Chamberlain Oct 2009

Mr Green is available and very helpful at all time and goes through things very thoroughly
Copestick Oct 2009

An excellent service overall. Thank you
E Renton Nov 2009

Very well explained in plain talk that we understood. Steve was very friendly and polite and always there to help
J Barber and K Bull Nov 2009

Del helped me and I am grateful for his patience in explaining everything to me. He was like a friend!
A Logan Dec 2009

Very pleased with all areas of service given. Thank you
K Parrott Dec 2009

Very Good
J Start Dec 2009

Many Thanks
Kirwan Dec 2009